In case of cancellations, returns, and replacements, we will initiate the refund only after the product(s) from the order have been received and verified at our warehouse.
For payments made through Credit/Debit cards or Net Banking, the refund will be processed to the same account from which the payment was made within 48 business hours of receiving the product(s) back. It may take an additional 5-7 business days for the amount to reflect in your account. In case amount is not credited in given time please connect with your bank to check regarding the refund.
For Cash on Delivery payments, the refund will be issued within 48 business hours of receiving the products and your bank details via email. It will take an additional 5-7 business days for the amount to reflect in your account.
For any other queries, please contact us at customercare@firestix.in and 9606553445(no calls only WhatsApp chats)