We offer all our customers an easy to return policy. Returns can be initiated in case of wrong or damaged product(s) received. You can raise a return request for product(s) within 24 hours of receiving the order.
Please contact us at customercare@firestix.in within 24 hours of receiving your order. Provide your order ID and email an image of the products you wish to return. An unboxing/unpacking video is mandatory if items are missing or damaged in the package or order. Please note, no return, refund, or replacement requests will be entertained if the seal of the product is tampered with.
We will schedule a return pick-up within 2-4 business days. We will initiate the refund only if the products received by us are in their original packaging with their seals, labels, and barcodes intact. If the request is for a replacement, it is subject to stock availability. If a replacement is not available, we will provide coupon code of full amount to you.
For Cash on Delivery payments, the customer is responsible for paying shipping charges for their order in case of a return.
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