Terms of service

Terms of Use

Effective Date: 15-12-25

Welcome to Firestix. By accessing or using our website, products, or services, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website.

1. Use of Website

You agree to use the Firestix website for lawful purposes only. You may not use the site in any way that could damage, disable, overburden, or impair our services or interfere with any other user’s experience.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products & Orders

All products are subject to availability. We reserve the right to:

• Limit quantities purchased

• Refuse or cancel orders at our discretion

• Change product descriptions, pricing, or availability without notice

We make every effort to display our products accurately, but we cannot guarantee that your device’s display will reflect true colors or finishes.

4. Pricing & Payments

Prices are listed in INR and are subject to change without notice. You agree to provide accurate billing and payment information. Firestix is not responsible for fees charged by your bank or payment provider.

5. Shipping & Delivery

Shipping times are estimates and not guaranteed. Firestix is not responsible for delays caused by carriers, weather, or other factors beyond our control.

6. Returns & Refunds

Returns and refunds are governed by our Return Policy, which is incorporated into these Terms of Use. Please review it carefully before making a purchase.

7. Candle Safety Disclaimer

Firestix candles must be used responsibly. By purchasing our products, you agree to follow all provided candle safety instructions. Firestix is not liable for damages, injuries, or losses caused by improper use of our products.

8. Intellectual Property

All content on this website—including logos, images, text, graphics, and product designs—is the property of Firestix and may not be copied, reproduced, distributed, or used without our written permission.

9. User Content

If you submit reviews, photos, or other content to Firestix, you grant us a non-exclusive, royalty-free right to use, display, and share that content for marketing or promotional purposes.

10. Limitation of Liability

To the fullest extent permitted by law, Firestix shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

11. Indemnification

You agree to indemnify and hold harmless Firestix from any claims, damages, or expenses resulting from your misuse of the website or violation of these Terms.

12. Third-Party Links

Our website may contain links to third-party sites. Firestix is not responsible for the content, policies, or practices of those sites.

13. Changes to Terms

We reserve the right to update or modify these Terms of Use at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the updated terms.

14. Governing Law

These Terms of Use are governed by and interpreted in accordance with the laws of Bengaluru, Karnataka without regard to conflict of law principles.

15. Contact Us

If you have questions about these Terms of Use, please contact us at info@firestix.in